– Check if the device/app/program got the latest software and firmware updates. – Please visit by using a computer, and send us IP Address you see displayed for restoration. – If your network connection is no problem, please check whether your account is used on other devices. – Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi.
– Reboot your devices and wait for 30 sec before turning them back on (STBs, Android Boxes, Routers, Cable modems) – Your Internet needs to be minimum 5 Mb Download and 1 Mb upload speed. connected to same internet network check if you are not overloading your network with downloading or watching movies, etc… on these devices. – Check your network connection, reboot your router and device, and then try again. – Check if you entered your activation details correctly.
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